After-Sales Service
Kubota emphasize after-sales service for comfortable use of customers.
Menu
The table below outlines our service menu. Remote monitoring service is limited to North America and Japan.
| Menu | |
|---|---|
| 1 | Installation and Commisioning Support |
| 2 | Repote Monitoring of Operation |
| 3 | Periodic Inspection |
| 4 | Diagnostics |
| 5 | Notice Proper Replacement Time |
| 6 | Periodic Replacement of Parts |
| 7 | Workshops |
1. Installation and Commissioning Support
We will supervise the installation of our membranes, provide a clean water test, and the startup of operation to ensure the proper operation of our MBR equipment.
2. Remote Monitoring
We will remotely monitor the filtration rate, filtration pressure, sludge pH, DO, and other parameters to check for abnormalities. If an abnormality is found, we will inform the customer immediately, submit the measured data, and propose a plan for improvement.
3. Periodic Inspection
We will periodically visit and check the performance and functions of the MBR system.
If required, we will submit a proposal of how to improve operating conditions. Our periodic inspecitions can include:
- Interview of operator to discuss operating conditions
- A visual check of the membrane
- Measurement of sludge viscosity
- Measurement of sludge filterability
- Check of water quality
etc.
4. Diagnostics
We diagnose the condition of the membrane, such as the strength of the membrane and the degree of the membrane fouling.
If there is the membrane fouling that inconvinience a customer, we will identify the fouling substances with high-tech analyzers and find the most appropriate claning conditions.
5. Notice of Proper Replacement Time
We periodically contact the Customer to inform them of when to replace parts as required.
6. Periodic Replacement of Parts
We supply and replace membrane cartridges or membrane modules and other periodic replacement parts.
7. Workshops
We periodically hold workshop to share engineering information with our operators to help them run their plants as smoothly and efficiently as possible. These workshops can also be provided at the request of a customer.
